Support

You can create records as a guest. Apple/Google sign-in is optional. The app’s iCloud backup and restore features require Moment Log+ and Apple sign-in within the app.

If you created an iCloud backup in the app on your old device, use the same device iCloud account and in-app Apple sign-in on your new device to restore it. Active Moment Log+ is required. Restore Purchases does not restore journals. Restoring a backup replaces the corresponding records and photos on the new device.

Check Moment Log+, Apple sign-in in the app, iCloud Drive, iCloud access for this app, available storage and your connection. Backups are manual: records added since the last backup are not included until you create another one.

Check photo access in device settings. If access is limited to selected photos, include the ones you need. Downloading originals from iCloud Photos may require a connection. Also check that the original Live Photo has motion.

Check the device’s Location Services and location permission for Moment Log. Places saved in records or photos are separate from your current location.

Open Settings → Apple Account → Subscriptions on your device. Deleting the app or local account does not cancel a subscription. If you buy Lifetime while subscribed, manage the original subscription separately.

Expiry alone does not delete existing records or photos; they remain viewable. New content becomes subject to free limits, and member-only features such as iCloud backup and restore may become unavailable.

Choose local-account deletion in the app’s settings. It clears records, journeys, profile information and related local data, and lets you choose whether to also delete iCloud backups. Save what you need first. Shared copies and store transactions are managed separately.